Frequently Asked Questions
Everything you need to know about your Jetpilot gear and orders.
How do I determine the correct size for my life jacket or wetsuit?
We provide a comprehensive size guide on each product page. We recommend measuring your chest and waist while wearing the clothing you intend to use under your gear to ensure a secure and comfortable fit.
What is your return policy for watersports equipment?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that for safety reasons, gear that has been used in the water cannot be returned unless it is found to have a manufacturing defect.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear ready for the weekend.
Are Jetpilot life jackets U.S. Coast Guard approved?
Yes, we offer a wide range of U.S. Coast Guard (USCG) Approved life jackets. Please check the specific product descriptions for the 'USCG Approved' badge to ensure compliance with local water safety regulations.
How should I care for my wetsuit to ensure it lasts?
Always rinse your wetsuit with fresh water after every use, especially after saltwater exposure. Hang it to dry in the shade on a wide-shouldered hanger; avoid direct sunlight and never use a clothes dryer.
Do you offer international shipping?
Yes, Jetpilot ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and the weight of the order.